Negative Criticism

I received a lot of feedback from people that they enjoyed hearing me on Upgrade last Monday, and appreciate my subsequent blog post about my experiences, and thoughts, surrounding the Apple TV. I’m grateful for that feedback. Apple’s film/TV efforts are of paramount interest to me. I really do want them to do well in this space, and I’m personally invested in their ecosystem.

However, there’s been another vein of feedback, mostly regarding Tweets where I share quick thoughts, that I’m too negative. I dismissed that feedback, and then had doubts about what I had said, and typed. I’ve reconsidered everything, –also taking in other podcasts and reviews, and I’ve gone back to my initial conclusion. My criticisms are valid.

As I’ve repeatedly said: I like the new Apple TV, and it is better than the old Apple TV, but that is not what I’m measuring it against. I’m measuring it against the time since the last Apple TV iteration. I’m measuring the completeness of the platform. I’m comparing it against other devices and services on the market. Add to that that many of the comments and criticisms are all very similar and I’m being perfectly reasonable.

There is one area though where I could have been clearer in communicating though; D-pad vs. touchpad remotes. I’ll try to break that down again:

  • The entire interface is made to work with either a D-pad or a touchpad. All of it.
  • Any other TV remote, Universal remote, or compatible game controller with a D-pad can be used.
  • D-pads allow exact precision for certain things like entering text, or making a selection on a grid.
  • The touchpad is better at scrubbing, and allows for certain interface effects like pivoting tiles, and parallax in the tiles.
  • A replacement Siri Remote is $80.
  • At $160, or $200, a large percentage of the cost appears to be tied up in this remote. (We don’t know the material costs, or margins, but the retail value of these two things is known.)
  • Other than scrubbing, and parallax effects, is it worth the added cost to the device?

To some that’s negative. That’s been repeated back to me as if I want the old aluminum stick. I don’t, it’s a pragmatic thought excercise. They didn’t go far enough distinguishing its function so a D-pad could not be used, but they felt it was better than the touchpad and worth the expense.

As for the symmetry? Everyone agrees. Even people that are “positive” feel like it was a mistake.

The buttons? The most “positive” podcast episode about the new Apple TV, The Talk Show (with Adam Lisagor) was even named after how they wish there was a way to distinguish the buttons by touch.

As a game controller? No one likes, or recommends, playing games on the remote versus third-party controllers. There are a few people on Twitter that say it’s good, but then say they use a game controller anyway. In that case, it’s perfectly valid to question why Apple thought it was suitable to do so with the remote, and why there is no first-party game controller. It’s not negativity. (Also saying you’re not really planning on playing any games with it in your review doesn’t excuse any of this, it just doesn’t personally impact you.)

Apple decided to release the device, as it is, on a schedule they selected, with the R&D they chose. They said the future of TV is apps. It is far too generous to merely compare it to the old Apple TV and say it’s better than that one. (A device they are still happy to sell!) Ask yourself why they did what they did for every feature you see, or don’t see. Some things seemingly have no logical answer, like Bluetooth keyboard support, where it could be anything from a lack of development time (unacceptable answer), or an intentional omission to prevent word processor apps. I even saw someone suggest it was a security issue, which is the kind of excuse that doesn’t stand up to basic scrutiny.

I also feel as if I need to disclaim where my criticism is directed. It’s directed at the abstract entity of Apple, and the key executives that approve the product. I am not writing about device shortcomings to make the engineers and designers feel bad. I’ve worked on many film and TV shows and I know that criticism of the film is not criticism of my work on the film. Nor do projects I’ve worked on deserve glowing reviews based on how much effort I put in. If that were the case, I would have only worked on films, and TV shows, that bowed to rave reviews. So no, it is not ever a personal critique of the people putting blood sweat and tears in.

I know that the project will continue to improve. That no matter what you may think of the Apple TV, or the remote, or the App Store, or game controllers – we can all agree improvements will at least start to happen. Let’s just all be honest that it needs improvement, and not all of it is a software tweak.

2015-11-08 21:45:00

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